CPTED third generation in urban environment

This is a new integrative vision that redefines the CPTED from its bases to make it a necessary piece of transformation of the urban environments of the future.

Because the city of the future brings new challenges that have to be faced from a new perspective of sustainability and efficiency in highly complex and variable environments that require integrated solutions.

Therefore the CPTED 3GEN EEU becomes a part of the transformational effort that we bring to the urban environment, sharing efforts and objectives in a single global response.

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Complex urban environments

The urban environment is a complex environment where all aspects of life (residential, work, leisure,...) and its different stages (birth life and death) are present. And all of them combined, mixed and interconnected on infinite ways.

If we also consider the problems derived from overpopulation (currently with 7.55 billion inhabitants in the world and an estimate for 2050 of 9.7 billion inhabitants) such as resource limitation, unsustainable pollution and Social and economic inequalities, and we look at the exponential growth of the urban population (currently 54% of the population lives in urban environments and for 2050 is expected to rise to 70%), we find the need to face a new Urban model capable of managing such complexity and diversity.

And from there come initiatives such as Habitat III with its New Urban Agenda within ONU-Habitat in response to objective 11 of UN Agenda 2030 for the Sustainable development. Initiatives, that give way to a new city model in which security is an important aspect that has to be developed within a multidisciplinary and globalized working environment highly adaptable to the multiple economic, social and cultural situations existing.

Working context

The urban development, responsible of the creation and transformation of the environment in which a society develops its daily activities, conforms the context in which the CPTED work. This context, the urban, is a high complexity one that have to answer to all society necessities involving many fields of human knowledge, being the security just one more of them. And all this within an infinite variability also conditioned by the pass of time that re-defines all the parameters.

Therefore, it is necessary methodology capable of creating a viable working environment. This methodology will have to contemplate the following aspects:

  • Coordination, that allows to different disciplines work in the same line, in the most effective manner and without interferences that could invalidate others work.
  • Cooperation, between different disciplines that allows the addition of discipline specialities in core lines of work.
  • Flexibility, which allows to add work premises outside the theoretical discipline principles, something necessary to achieve coordinated responses and the cooperation work with other disciplines.


The urban environment has been the most developed in the CPTED field demonstrating a great potential and results throughout its history, using the principles of CPTED as real working tools when dealing with CPTED projects in these Urban environments.

This way of working allowed a great simplicity in its application but it generated a double problem; on the one hand, the global objectives were translated into punctual actions which implied a considerable reduction of the available options and, on the other hand, it created an excessive rigidity on its application which complicate in high degree the coordination and cooperation in high complex environments work such as urbanism, where disparate disciplines such as business, energy, transport, culture, tourism, security, etc., should work under the same umbrella, the Urban environment.

Therefore, it has become necessary a third evolution of CPTED (3GEN) that introduces an inclusive and efficient framework that allows greater coordination and cooperation between disciplines throughout the process of urban development in a more structure work system:

  • In order to achieve the first aspect of inclusiveness and efficiency, a separation of objectives (Principles) and the Tools is posed to develop those principles. This allows to incorporate work premises necessary for the coordination and cooperation between work teams with different principles.
  • And about the structuring, it should be established, not only a methodology, but also a structured work teams with defined functions on every each phase of the work.

CPTED 3GEN: Theory and Principles

CPTED, Theory

The CPTED (The crime prevention through Environmental design) is based on the ability of the environment to influence in our behavior and therefore be able to use it to modify the behaviors of all people Involved in the crime and to be able to eliminate or reduce the feeling and the risk in the materialization of the crime.

The cause of the influence of the environment in our behavior is in our primary capacity of adaptation to the environment, fundamental in our survival instinct. This capacity makes us sensitive to everything around us and, in this way, adapt our behavior to that environment to get the maximum benefit (or less harm) from it.

In this way we will have to work with three key aspects in the achievement of the ultimate goal of the CPTED:

  1. One of the first things we will have to understand is how we interact with the environment and therefore we are able to grasp everything around us. This interaction is done through the senses provided by the human body, so the measures of the human body are based on this task. Of course, nowadays, society is moving towards an inclusiveness one, which implies that perception systems with a decrease in some senses will also have to be taken into account.
  2. Another aspect is the understanding of what is captured by the senses. This aspect is of particular importance because it will define what and who takes the messages sent and therefore is prone to modify their behavior. There are several levels of comprehension:
    • Base, are those that because the mere fact of being human we can understand its meaning. Like those related to the basic communication of feelings (joy, hunger, disgust, etc., especially among people), those related to our survival (feelings of danger, calm or restlessness depending on the perception of the environment especially in nature, the curiosity as a basis for learning by repetition, etc.) or even those that involve the senses that, without being understood, create a sensation of alertness due to the intensity or how uncommon they are.
    • Local, all those who have been apprehended within the society or local community in which each individual grows and develops as the language and specific expressive turns or a specific meaning of abstract elements used within that society as signs, gestures, colors or forms that can be contradictory to other societies.
    • Extendidos, at different level (regional, national or global) as those meanings that have been formed by the need of different societies to communicate with each other seeking a common meaning on the elements of expression such as traffic signals, economic systems, etc.
  3. And finally the understanding of the elements needed on the materialization of crime through the so-called crime triangle that is composted by the criminal, the target and the environment defining the existence and viability of the crime itself:
    • The criminals, as being a person we will have to modified their behavior through the modification of the environment with the dual purpose of reducing the desire and the ability to perform a criminal action.
    • The target, either person or object, we’ll have to reduce of both, the exposure degree to criminal actions and the ability to attract potential criminals.
    • And the environment, creating a space that is not conducive to criminal actions in of its phases; data collection, approach, criminal commission, flight and concealment.

CPTED 3GEN Principles

The CPTED (Protection of the crime through the design of the environment) works on a series of principles that seek to modify both, the conditions of the possible target and the criminals behaviour in order to reduce the crime risk.

These principles are divided into physical principles (which affect the design of physical elements) and social (which affect social elements that, in turn, can affect the physical configuration of the environment):

  • Physical principles: recognition, appropriation, structuring, learning and protection.
  • Social principles: participation, equality and transparency.

1. Recognition. Physical principle

(Formerly known as territoriality) It seeks to give an identity to the entire urban area and every each element into it, to get their meaning and be able to recognize them, their characteristics, their limits and their uses.

The aim of this principle is threefold:

  • On one hand, to allow recognition of the different areas as a previous step to the next principle, the appropriation.
  • A clear separation of boundaries between areas that improves both their vertebration and their protection together with the knowledge of what and how to use them, something decisive in the principles of structuring and learning.
  • And also can be understood from an economic point of view as a business, visitors and tourists attractor.

2. Appropriation. Physical principle

(Formerly known as surveillance) This principle introduces the personal factor in the protection of the urban environment because something your own it’s more earnestly cared and monitored.

This element has a more subjective character and will require, in addition to a recognizable and vertebrate environment, the participation of the social principles to intensify its effects. This appropriation will imply not only an active monitoring of and from their users, but also a good maintenance that will improve the principles of recognition and learning.

3. Vertebrate. Physical principle

(Formerly known as accessibility), it affects in how the urban environment is organized in both, public and private offering a first level recognition element.

Its aim is to eliminate or mitigate crime risk situations taking into account the mobility factors as the access and scape routes, the connected nodes, the speed and means of transport used or the different elements concatenation (risk of attacks by run over) among others. Also the configuration of the urban net can affect the resilience of the area as a decisive economy and social factor to have in mind.

4. Learning. Physical principle

(Formerly known as image) Since kids, one of the main ways of learning is to copy and repeat what we observe. That is why this principle is key in the maintenance and improvement of the protection level, because a well maintained environment, with an adequate use and highly recognizable, will not only teach how to act but also actively involve its users in its maintenance and improvement.

5. Protection. Physical principle

This principle is also important but have to be used with moderation since an excess may could work against the other principles by materialize very hard limits that would hinder the appropriation and affect to the public recognition. Therefore it is advisable to use it in a permeable or symbolic way allowing a visual interaction between the protected space and the public and, only in very punctual cases, use it with high separation capacity elements (especially visual) that generate gaps and borders in the urban frame.

6. Participation. Social principle

It is one of the basic social principles that empower all the physical principles but also helps the change through the continuous search of the improvement and adaptation of the CPTED principles thanks to the people participation. Established as a universal principle of urban generator by the UN, it is also the germ of social cohesion and the reduction of social conflict.

7. Equality. Social principle

This principle, or rather its lack, is at the origin of much of the problems that can become criminal actions. The empowerment of social models that foster environments of equal opportunity and mixing of social classes, through participatory and transparent models, will significantly reduce the possible quarry of people prone to criminal acts. Within the physical measures that can and should generate would be environments with an urban equilibrium (equality in access to well communicated Services) or mixed use areas (that allows to live and work together to people from different social and economical status).

8. Transparency. Social principle

Key element for a fruitful participation and promotion of equality urban environments.

Knowing what is done and how is the evolution in a comparable way, is critical in order to establish a participatory dialogue that leads to a functional improvement on the urban environment.

Therefore it is necessary to control and measure all the actions carried out in urban environments and make them public to be able to compare with other ones. Since the comparison is, at the end, the measure that gives us a better approach to the real state of things and the possibility improvement. In this line the UN, through Habitat III, under the CPI (City Prosperity Initiative) program is promoting a measuring system for cities, measures that should include CPTED aspects in the future.



Therefore it is necessary to control and measure all the actions carried out in urban environments and make them public to be able to compare with other ones. Since the comparison is, at the end, the measure that gives us a better approach to the real state of things and the possibility improvement. In this line the UN, through Habitat III, under the CPI (City Prosperity Initiative) program is promoting a measuring system for cities, measures that should include CPTED aspects in the future.

There are 8 tools as in the principles that allow their development working in a transversal way to apply the CPTED principles from every each tool improving their effectiveness.

It also establishes two types of tools as in the principles, of physical and social transformation that allows a better response to complex and variable environments.

In this way we have these physical and social tools:

  • Physical tools: readability, visibility, mobility, maintenance and boundaries.
  • Social tools: social cohesion, urban equilibrium and connectivity.

1. Readability. Physical tool

(Related to the principle of recognition and appropriation), seeks to obtain recognizable spaces and activities that allow a use and enjoyment compatible with the prevention/reduction of criminal activities. There are two areas within this tool; Passive readability where recognition is based on the subjective perception and interpretation of people within the work area (neighbors, visitors or tourists), and Active readability to reinforce or clarify aspects that may need it through signs, posters or any other media.

The use of this tool strengthen different aspects necessary within the overall objective of the CPTED:

  • Knowledge of the limits and norms, which defines a framework of behaviour compatible with the CPTED objectives. This aspect will have to be worked in coordination with the social tools of social cohesion and communication.
  • Sense of ownership, this aspect allows the people to involve on everything that happens in the area add efforts on the same line. Undoubtedly, this reinforces the previous item and, also, is reinforced by the social tools.
  • Positive reinforcement, this is also an important aspect because, in addition to knowing how and doing it correctly, to maintain that state over time it’s necessary to apply positive reinforcements in a sustained way. These positive reinforcements can materialize in different ways; Posters with positive messages (for example, what happens if we do it well), informative posters with the reasons and benefits, an adequate distribution of the signals. These reinforcements, in turn, can be reinforced through social tools of both communication and social action.
  • Demotivation of criminal actions, the sense of ownership also offers an interesting feature as the greater protection of the “owned” area that it’s translated into greater control and therefore a factor of demotivation to potential criminals. It should not be confused with the graffiti that really seek to appropriate spaces that psychologically belong to the collectivity of which they feel excluded. In these cases social cohesion and its possible physical actions may be the solution that leads them to apprehend the area without the need for anti-social claims.

2. Visibility. Physical tool

(Related with the appropriation and recognition principles), this tool works with the observer's ability to watch from all public and private areas from different positions and angles of vision that they have towards the different elements that we want to control (observed elements) such as public spaces and public-private transition areas (private spaces, as a general rule, will remain oblivious to this observation because of their angle of vision and visual filters). It is also important to highlight the two types of existing surveillance; the active through security officers and the passive done by all neighbours and passerby.

Within the CPTED objectives we could have:

  • Demotivation of criminal actions, thanks to an adequate vigilance both active and passive.
  • Positive reinforcement, since when been observed the correct behaviour is reinforce in order of being well-seen and accepted by society. Logically, social actions are important in this field.
  • Feeling of security, also being observed or being able to be, offers a sense of security when perceiving that nothing bad is likely to happen and, if necessary, someone would always help.

3. Mobility. Physical tool

(Related to the principles of vertebrates, recognition and protection) Its orientation will be directed both to the concretion of all the public roads, the union between its different nodes of attraction as its connection with the neighbouring areas. Therefore, its development configures the characteristics of these pathways (relational, speed, influx,...) as well as the location and volume of all buildings and installations within the urban structure. Due to its great influence in the urban environment, it not only implies a great capacity of influence with the rest of CPTED tools, but that this tool is key in the functioning and economic and social viability of the urban environment which obliges an important Consensus and coordination with the other disciplines of urban transformation.

Within the CPTED objectives to be reached are:

  • Crime Demotivation, in this chapter we have:
    • Obtaining circulation systems that prevent a rapid flight and even allow the closure of zones both preventively and to retain the criminals (taking into account their respective alternative deviations for the different types of transport).
    • The configuration of slow circulation frames with wide visibility that avoids hidden criminal access.
    • The configuration of urban mixed-use plots (both residential and commercial as well as people from different social classes) which would offer a permanently inhabited urban environment with 24h passive surveillance and a decrease in highly criminal attraction points (very wealthy residential neighbourhoods – few people and lots of money). The compactness of the proposals would also be helpful at this point.
    • The physical separation of pedestrian and vehicle routes (especially heavy one). This aspect should be supported by the Border tool.
  • Sense of security
    • Avoiding the creation of roads and spaces that have no escape routes or visibility (elevated steps, underground,...) Without any technical support (lighting, cameras,...) or human (public or private security officers,...) clearly perceptible.
    • Through a rapid urban recovery (resilience) to any event (whether natural, technical or criminal) that prevents circulation at some point in the plot. This can be obtained through frames that allow a flexible circulatory adaptation such as grids and with the possibility of using flexible transport systems (urban buses, bicycles,…)

4. Maintenance. Physical tool

(Related to the principles of learning, recognition and appropriation) This is an important aspect to maintain the urban environments conditions that allow; to give continuity to the CPTED actions performed, and to promote these actions with the principle of learning. Its line of action is the correct conservation of the conditions and characteristics used by the CPTED tools. Therefore, the cleanliness, the updating of the signage, the pruning and gardening work, the good functioning and maintenance of the public services and transport, as well as the care of any other element that affects the CPTED tools, will be taken care of. These actions must be also supported by the social tools.

Among the CPTED objectives we have:

  • Positive reinforcements, thanks to an image that reflects the good urban environment function and the residents good behaviour, which enhances the good individual behaviour.
  • Demotivation of the crime, through an image that expresses and unconsciously teaches how to act.

5. Borders. Physical tool

(Related to physical protection, structuring and recognition) This tool deals with the boundaries generated between different public and private spaces, interiors and exteriors as well as all existing transition spaces. Without doubt it has a great relevance on the city image configuration, especially in how it is materialized. In this regard, it is necessary to take into account the type of enclosure or physical protection that is established since an excessively opaque enclosure can significantly reduce the visibility and therefore the capacity to be observed and to provide observers.

Among the CPTED objectives we have:

  • Demotivation of the crime, through the creation of physically protected boundaries either by mass (with walls and enclosures of important mass) or by a more permeable solution (gates, bollards, flowerpots, defensive plant walls through thorns or stinging solutions) and, even, in a symbolic way through elements that transmit the idea of protection. These elements begin to be widely used (especially in the form of bollards, flowerpots or concrete blocks) in the separation of pedestrian areas with vehicle routes to avoid terrorist attacks.
  • Knowledge of the limits of the different zones through their recognition that allows to mark a clear separation that avoids unsearched transgressions. It is an element that helps in the objectives of the readability tool.

6. Social cohesion. Social tool

(Deepen into the principle of participation) This tool works with the study area population with the triple objective of:

  • Increase the participation and involvement of the population on city and security related issues. This improves the exchange of information, the creation of new ideas and proposals and a permanent dialogue with the urban working groups. (Aspect that can become a great generator of changes and improvements on physical urban aspects)
  • Support on improving the people life quality through the transmission of knowledge and good practices in life and behaviour on urban environments (this will help on the recognition and appropriation of those areas). It will also support the participatory movement.
  • Improve in social integration in mixed urban spaces through the creation of cultural, sporting and leisure events.

7. Urban equilibrium. Social tool

(Deepen into the principle of equality) A large part of crimes and non-social acts come from a background of social inequality that are translated into an urban imbalance. Therefore, the generation of mixed urban environments is key in this reduction, taking into account three aspects:

  • Mixed social environments, allowing a social mixture to avoid ghettos and reserved spaces that may generate potential criminal tensions because the generation of a degraded social class or the attraction nodes of wealth.
  • Mixed functional Urban networks (residential, commercial, leisure, services,...) that deepen into social mix but also on the complementarity area time activity (there would always be people that could facilitate passive surveillance), on the close distances (would reduce the necessary journeys and the considerable increase of slow pedestrian traffic compatible with passive mobile surveillance) and in the quality of the urban environment (generating more liveable spaces and with good access to basic services).
  • Synergy enhancement, fundamental aspect in the optimization of the functioning of urban environments and that would considerably reduce the necessary resources (economic, energetic and constructive) optimizing their results in all the fields, including security.

8. Connectivity. Social tool

(Deepen into the principle of transparency and participation) This tool is key in on the day by day management, in addition to add a necessary adaptability to a highly complex environment like the urban one. This adaptability allows a better control and evaluation of the situation which translates into more accurate corrective actions and changes in the built urban environment. To do this, it is necessary to work in two ways; to provide a relevant and usable information and to establish bidirectional communication channels between the different actors. In this way we have:

  • Communication between the security actors, both private and public, which would allow the optimization and efficiency of the resources provided as well as a better preparation for disruptive events of any kind that can be foreseen. In this aspect it is also important to communicate between different urban areas since many criminal acts are generated from or to other areas whether they are geographically neighbouring (the most normal) or with global influence (the most disruptive as terrorism).
  • Communication between the security forces and the population, establishing channels of information and listening, to and from the population that allows citizens to know, be prepared and reduce risk behaviours against possible criminal actions, as well as being able to denounce anti-social or criminal observed behaviours. Within this aspect, it’s of interest the realization of informative campaigns about good social practices making clear what is and what is not permissible, something that reinforce good behaviours and the dismotivation of criminal acts.
  • Communication between the institutions and the population, following the aforementioned in the social cohesion tool with regard to the empowerment of community working groups and associations that create and transfer to the institutions a motivated opinion together with urban environment proposals and improvement.

Urban Premises

Urban model of future

According to UN data, cities currently generate 80% of world GDP while sheltering 50% of the population in just 3% of the planet's surface. Among them the 100 richest cities generate 35% of world GDP. However, poor planning and infrastructure can reduce business productivity by up to 40%.

Furthermore, the relationship between compactness and greenhouse gas generation is inversely proportional. For every 1% growth in the center rather than in the suburbs, 5 million of tonnes of CO2 per capita is saved, as well as an exponential increase in infrastructure, public services and transport costs involving expansive growth. (only in the United States that cost is estimated at 400 billion per year).

There is therefore a growing global consensus that urban planning strategies and policies must ensure that cities and human settlements are inclusive, secure, resilient, and sustainable. Consensus, which has materialized in objective 11 of Agenda 2030 for the sustainable development of the UN.

Within this global city aim, the CPTED (Protection of crime through the design of the environment) works to reduce the risk of crime and the sense of insecurity in addition to providing a substantial improvement in the resilience of cities to criminal events.

For this reason, the CPTED actions must respect, in addition to the CPTED Principles, a series of urban functioning premise that allows to obtain quality cities prepared to face a better future.

Urban Premises

The actions carried out through the CPTED must achieve its objectives of reducing the crime and the sense of security, but not only, it also has to collaborate in obtaining an urban environment prepared for the future able to face all the challenges. Therefore, the CPTED has to respect some premises in its elaboration that allows to cooperate with other teams in the urban transformation process.

These premises may vary depending on the needs and characteristics of each urban environment and on what is intended to obtain, on any case, there are basic premises towards which all the projects should tend to achieve considering the UN essential for the sustainability in future urban areas. These principles are:

  • Saving resources, achieving a better effectiveness-economic cost balance in the proposed measures, since the municipalities because limited resources, need to reduce budget in each item in order to invest in a greater number of urban actions, which at the end may reverts to a better urban environment.
  • Compactness, urban designs with a higher density reduces the overexploitation of natural and infrastructures resources and increase the agglomeration economies which improves the benefit of proximity to the residents.
  • Inclusiveness, creating a city for all, adapted to different disabilities and equal opportunities.
  • Mixed use, providing multifunctional environments with the convergence between residential, commercial and infrastructure areas which improves the quality of the cities, their synergies and reducing the demand for transport.
  • Social mixing, creating environments where people live and work in all social strata and provenances, avoiding problems of segregation and inequality.
  • Green environment, reducing the negative environmental impact per capita of the cities, paying special attention to the quality of the air, creation of green infrastructures and management of municipal wastes.
  • Cultural and natural heritage, protecting and maintaining the urban heritage base of society identity.
  • Urban interconnection, taking into account the dependencies, affectations and relations between urban zones at both geographical and virtual level in an interconnected world.
  • Transparent and Participative, transparent management model (with comparable measurements), participatory (everyone has the right to participate in the configuration of the built environment and to benefit from urban development) and cyclical (which allows constant improvement).

CPTED 3GEN EEU: Entities

CPTED Entities

The main tasks of the CPTED teams are to include, develop, implement, control and improve the protection against crime within the different stages of planning, design and maintenance.

Due to the need to interact with different disciplines and work teams within the urban development it is important to establish a structure that allows to develop the tasks and facilitate the coordination between the different parts.

In this line three entities are established together with a declaration for correct development of the necessary work:

  • Responsible body
  • Technical Support Team CPTED
  • Declaration of urban Improvement
  • CPTED Development Team

Responsible Body

It is formed by the urbanism responsible authorities for granting permissions about urban development that, in some cases, may prefer to delegate in other persons or entities in which case these last ones would be constituted the responsible body.

This group has a more political profile so it will have technical support on their CPTED tasks.

Among the Responsibilities that this Body has in terms of safety and security are:

  • Information and pedagogy on the importance of following safety and security requirements.
  • Establishment of a Security Policy;
    • with concreteness of the affected areas, objectives and urbanism premises,
    • with prior technical support,
    • and ensuring the availability of resources.
  • Control that all necessary security measures have been established, implemented and maintained. This control will be carried out by a representative of the responsible body.

CPTED Technical Support Team

It is formed by a multidisciplinary team formed by experts in accident prevention, crime prevention / reduction experts (CPTED), architects and urban planners.

It is formed by a multidisciplinary team formed by experts in accident prevention, crime prevention / reduction experts (CPTED), architects and urban planners.

  • Support for the establishment of a security policy
    • Analysis, defining; the extension of the area, the existing problems, the interested parties and the method to follow,…
    • Evaluation of the crime risk in the designated areas.
    • Establishment of security and safety together with urban quality objectives to be met, with a set of premises to be respected in the subsequent CPTED work.
  • Support for control by the responsible entity
    • Capture of documentation and relevant necessary data to establish, implement, maintenance and audit the urban development works.

Declaration of Urban Improvement

The Responsible Body, through its representative, initiates the process of improving safety and security in an area with the declaration of improvement that includes the terms of action:

  • Main objectives in safety and security.
  • Components of the design team.
  • Legislation and regulations to comply with.
  • Phases of work that will be controlled and audited.
  • Documentary requirements, Resources, technical support and deadlines.

CPTED development team

Its task is to carry out the objectives established within the declaration of urban improvement for a specific area according to the conditions defined on the document.

In this way, the works that will be developed are:

  • Analysis of the local context of the affected area in relation to the total urban area and the urban areas of influence.
  • Evaluation of existing problems in safety and security.
  • Definition of safety and security improvement program;
    • with quantifiable objectives in line with the security policies and the objectives of the Declaration of Urban Improvement,
    • and with some guides for architects and urban planners in order to achieve these objectives.
  • Implementation and execution of the improvement program. This may vary according to the work methodology existing in the development of the project, with two types of CPTED development teams:
    • CPTED Integral Development Team
      When the whole urban project is directed by this team.
      It is composed of a multidisciplinary team of architects / town planners, experts in accident prevention, crime prevention / reduction experts (CPTED), police, social workers and representatives of merchants and residents.
    • CPTED Specialized Development Team
      When the team works as technical advisor to architects / town planners, promoters / builders and services.
      It is composed of specialists in crime prevention / reduction through the design of the urban environment.

On any case, at the time of creating the working group, the next criteria will be followed:

  • Establishment of specific roles and responsibilities to all participants.
  • Organization and planning of the entire process.
    • Creation of an agenda in line with the deadlines given by the Declaration of Urban Improvement.
    • Establishment of a defined documentation that reflects all the steps followed so that it can be controlled and audited.